• Helping Small Businesses Deliver a Great Customer Experience

     

    Get personalized coaching & clear systems to help your team improve the customer experience

  • Stand Out

    Attract More Customers

    Charge a Premium Price

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    Are You... 

    • Frustrated with workplace drama, like turnover and low morale;  
    • Worried about the inconsistent customer service delivery of your teams; or
    • Fearful of losing customers and decreasing profits? 

    We are here to help.

  • Make Customer Experience Your Competitive Advantage

    Stand Out

    Become known as the industry leader when it comes to customer experience.

    Attract More Customers

    As the go-to brand, more people will come to you through referrals from loyal customers.

    Charge a Premium Price

    86% of Customers are willing to pay more for a great customer experience (Oracle).

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    Francis Flair, CEO of Flair Consulting Group

    I understand your frustration if you struggle to improve your team's customer experience. I've been there too. As a Certified Customer Experience Consultant, I can help your team implement a proven custom plan using secrets from world-class service companies around the globe.

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  • The Process is Simple

    1

    Request an Appointment

     

    During your virtual Discovery Session, you’ll share your story, get your questions answered, and get practical advice you can implement immediately.

    2

    Get a Custom Plan 

     

    In a series of workshops, we will define the customer experience you want to deliver and create clear systems tailored to your organization.

    3

    Execute Your Plan

     

    Your business will be empowered to deliver a consistently great customer experience, charge a premium price, and increase profits.

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  • Choose the Service that Fits Your Needs

    Customer Service & Experience

    Get the training and resources to equip your team to deliver a consistently great customer experience.

     

    Employee & Company Culture

    We help you improve communication, elevate company culture to reduce turnover, and improve morale.

     

    Keynotes &

    Workshops

    Francis delivers engaging presentations and workshops that elevate your credibility and help the participants elevate the customer experience.

  • Why We’re Different

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  • How Much is Poor Customer Experience Costing You?

     

    Is an inconsistent customer experience causing you to lose loyal customers? Or get a bad reputation? Or discount your prices?

     

    Poor customer experience could be costing you more than you know! Request an appointment today so you can stop losing opportunities and start standing out, attracting more customers, and charging a premium price.
     

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